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Terms and Conditions

INTRODUCTORY PROVISIONS

1.1.   These General Terms and Conditions (hereinafter "GTC") govern the relations between the parties, which arise from the conclusion of a purchase agreement between the company PRO gentleman sro, IČ: 05297605, with its registered office at Na Louži 947/1, Vršovice, 101 00 Prague 10, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 261414 (hereinafter referred to as the “Seller”), and the Buyer (hereinafter referred to as the “Buyer”).

1.2.   By sending the order and also by confirmation in the web interface of the online store, the buyer confirms that he accepts these terms and conditions and that he has read them. The purchase contract, ie business conditions, including the order and its acceptance, will be sent to the buyer by e-mail immediately after the conclusion of the purchase contract.

1.3.   The Terms and Conditions govern the mutual rights and obligations of the seller and a natural person who enters into a purchase agreement outside his business as a consumer or within his business (hereinafter referred to as the "buyer") through the web interface of the online store.

1.4.   These general business conditions (hereinafter referred to as "business conditions") pursuant to the provisions of § 1751 et seq. Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code"), applies to purchases in the online store, which is located on the website available at www.simply-up.cz  (hereinafter referred to as "e-commerce" or "commerce").

ORDER AND CONCLUSION OF THE PURCHASE AGREEMENT

  1. The buyer orders the goods without registration in the web interface of the store (by filling out the form or otherwise).

  2. The web interface of the store contains a list of goods and information about it, including the prices of individual goods. The prices of goods are listed including all taxes (including VAT), duties and other fees. The stated prices do not include prices and costs for packaging, transport or delivery of goods to the buyer. Information on costs associated with the packaging and transport or delivery of goods is contained in the web interface of the store and Article 3 of these terms and conditions, while in case of discrepancies, the price in the web interface of the store takes precedence. These prices apply only in cases where the goods are delivered within the territory of the European Union. When delivering to a country outside the European Union, the prices according to the valid price list of the carrier will apply.

  3. The buyer acknowledges that the seller is not obliged to enter into a purchase agreement for goods other than those published on the web interface of the store. Likewise, he is not obliged to enter into a purchase agreement regarding the goods in a different color and in dimensions other than those specified on the web interface of the store.

  4. The prices of the presented goods and the prices for packaging, transport and delivery remain valid as long as they are displayed in the web interface of the store. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other, unless the seller expressly states otherwise.

  5. The possibility of the seller to conclude a purchase contract with the buyer under individually agreed conditions is maintained.

  6. The presentation of the goods placed in the web interface of the store is of an informative nature and it is not an offer from the seller (the provisions of § 1732 para. 2 of the Civil Code do not apply). The seller is not obliged to enter into a purchase agreement regarding the goods presented in this way. The offer marked as "promotion", "discount", "resale" or "sale" or similar applies until the stock is sold out or until such offer is closed in the web interface of the store or until the offer is canceled or the offer is updated. The seller can provide different types of discounts with different application rules. In the event that the discount or discount coupon is applied by the buyer in violation of the rules of the discount or discount coupon, the seller has the right to refuse such application of the discount or discount coupon. In this case, the buyer is informed and will be offered the opportunity to process the order without this discount or coupon. The rules and conditions for applying a specific discount or marketing event are listed either directly with the discount or marketing event or for a discount or marketing event there is a link to the web interface of the store, where the rules of the discount or marketing event are described in detail.

  7. To order goods, the buyer fills in the order in the order form in the web interface of the store, which contains mainly information about the goods, the number of pieces of goods, the method of payment and delivery.

  8. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, even with regard to the buyer's ability to detect and correct errors that occurred before and when entering data into the order. The buyer sends the order to the seller by clicking on the "Send order" button. The data listed in the order they are deemed correct by the seller. Immediately upon receipt of the order, the Seller shall confirm this receipt to the Buyer by e-mail to the Buyer's e-mail address, provided that unless otherwise stated in the confirmation, this confirmation is not in itself , therefore, is not the conclusion of a purchase agreement.

  9. The seller is always entitled to ask the buyer for additional confirmation of the order or verification of the buyer's identity (in writing or by telephone). If the order or the identity of the buyer's person is not confirmed by the buyer at the request of the seller, the order is considered invalid and the purchase contract does not arise. In the event of any shortcomings, especially incomplete or inconsistent data on the persons authorized to order the goods, the seller is entitled to disregard the order. The seller is entitled to reject or disregard the order, which does not meet the essential requirements, or to return it for completion, and to provide a reasonable period of time for this. As a result, its useless expiration makes the order look like it was never delivered.

  10. The contractual relationship between the seller and the buyer arises (ie the purchase contract is concluded) by delivery of the order, which is sent by the seller to the buyer by e-mail to the buyer's e-mail address and, if not, payment of the full purchase price or receipt buyer, whichever comes first. Acceptance of the order may be part of the confirmation of receipt of the order (if explicitly stated in the confirmation), or it may follow this confirmation separately.

  11. The buyer acknowledges that the seller is not obliged to enter into a purchase agreement, especially with persons who have previously violated the purchase agreement (including business conditions).

  12. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (especially the cost of internet connection, the cost of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.

  13. By the purchase contract, the seller undertakes to deliver the goods specified in the order to the buyer and the buyer undertakes to take over the goods from the seller or the carrier chosen by him and to pay the seller the purchase price of the goods specified in the order.

  14. In the event that an obvious technical error occurred on the part of the seller when stating the price of goods in the web interface of the store or during ordering, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price. 2.10 of these terms and conditions.

  15. The seller will notify the buyer if the price listed for the goods in the web interface of the store or during the order is no longer current. If the buyer does not agree with the price increase, the seller reserves the right to withdraw from the purchase agreement.

  16. The Buyer may cancel orders not yet confirmed by the Seller pursuant to Article 2.10 on the contact telephone number or on the contact e-mail of the Seller. All orders accepted by the seller according to Article 2.10 are binding. Even a binding order can be canceled by prior arrangement with the seller. In the event that the order is not canceled before the shipment, and will be shipped, the buyer may be required to reimburse the costs associated with the shipment and return of goods caused by the cancellation of the order. For goods made to measure or at the request of the buyer, the order can be canceled only until the goods begin to be produced.

     

  17. PAYMENT AND DELIVERY CONDITIONS

    1. The buyer pays the purchase price of the goods and any costs associated with the delivery and packaging of goods under the purchase agreement. Unless otherwise specified, the purchase price also includes the costs associated with the packaging and delivery of goods.

    2. The buyer will state the method of payment in the order. The buyer has the opportunity to pay the purchase price for the goods to the seller in the following ways:
      - cashless transfer to the seller's account;
      - by payment via the Stripe payment gateway.
      Any other payment options of the buyer in connection with the above methods of payment of the price of goods can be listed in the web interface of the store, in the order and in the acceptance of the order.

    3. In the case of non-cash payment, the purchase price is payable before delivery of the goods within 14 days of concluding the purchase contract. The buyer is obliged to state the variable symbol when paying by bank transfer. In the case of non-cash payment by transfer, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account, in the case of payment via the payment gateway when the relevant amount is credited to the payment gateway account.

    4. The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before sending the goods is not a deposit.

    5. The seller will issue a tax document - invoice to the buyer. The tax document - invoice will be issued by the seller to the buyer after payment of the purchase price of the goods and will be sent in electronic form to the buyer's electronic address. At the same time, the seller is obliged to register the received revenue with the tax administrator online, and in the event of a technical failure, within 48 hours at the latest. The seller is a VAT payer.

    6. The buyer chooses the method of delivery in the order and the seller confirms the receipt of the order. Partial delivery of the ordered goods is permissible provided that no contrary has been agreed.

    7. The deadline for order execution may be extended for reasons independent of the seller. The seller reserves the right to make changes, both the prices of goods from the seller's offer and the price of transport, and these changes do not affect orders that were placed before these changes.

    8. The costs of delivery of goods depending on the method of dispatch and receipt of goods are listed in the web interface of the store, will be specified in the buyer's order and in the acceptance of the order by the seller.

    9. In the event that the buyer does not take over the goods or withdraw from the purchase contract in accordance with these terms and conditions, the seller is entitled to reimbursement of costs associated with delivery and storage, as well as other costs incurred by the seller due to non-acceptance of goods by the buyer to the buyer, transport of goods back to the seller, etc.). For storage, the seller is entitled to compensation of CZK 10 for each day of delay, but a maximum of CZK 500 or up to the purchase price if it is less than CZK 500. Furthermore, the seller has the right to withdraw from the purchase agreement.

    10. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in a manner other than agreed, the buyer is obliged to pay the costs associated with such delivery or costs associated with another method of delivery.

    11. Delivery of goods according to these terms and conditions means the moment of delivery of goods to the buyer in accordance with the purchase agreement. Unreasonable refusal of the goods by the buyer is not considered a breach of the obligation to deliver the goods by the seller. Upon receipt of the goods, the buyer is obliged to check the integrity of the packaging of the goods and immediately notify the carrier and the seller of any defects. Refusal to accept the consignment due to damaged packaging is not considered an unreasonable refusal of the goods. By signing the delivery note, the buyer confirms that the consignment of goods met all the requirements and acknowledges that claims for goods due to violation of the packaging of the consignment is no longer possible.

    12. The buyer acquires ownership of the goods by paying the full purchase price for the goods, but not before taking over the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the time of receipt of the goods, or at the time when the buyer was obliged to take over the goods, but did not do so in violation of the purchase contract.

       

  18. WITHDRAWAL FROM THE PURCHASE AGREEMENT

    1. The buyer who has concluded the purchase contract as a consumer outside his business activity has the right to withdraw from the purchase contract within 14 days of receipt of the goods. Withdrawal from the purchase contract must be sent to the seller within the deadline for withdrawal from the contract to the contact e-mail or contact address. The seller will confirm the delivery of the withdrawal to the buyer. For withdrawal, the buyer can also use the form for withdrawal from the contract.

    2. The buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract on:
      - the supply of goods in a sealed package which the consumer has removed from the package and cannot be returned for hygienic reasons;
      - the supply of perishable goods;
      - goods which have been irretrievably mixed with other goods after delivery;
      - delivery of goods that have been modified according to the wishes of the buyer or for his person; or
       
      - the supply of an audio or video recording or a computer program if it has broken their original packaging.

    3. In the event of withdrawal from the purchase agreement, the purchase agreement is canceled from the beginning. The buyer is obliged to return the goods to the seller within 14 days of withdrawal from the purchase agreement to a contact address, other than cash on delivery, which the seller does not accept. The goods must be returned to the seller undamaged, unworn and uncontaminated and, if possible, in the original packaging. 

    4. The buyer, together with the returned goods, encloses a copy of the delivery note and invoice, if issued, or another document proving the purchase of goods, as well as a written statement of withdrawal from the purchase contract and the chosen method of refund. The statement must also include the contact address, telephone number and e-mail address of the buyer.

    5. Within 10 days of the return of the goods by the buyer, the seller is entitled to inspect the returned goods, in particular to determine whether the returned goods are damaged, worn or partially consumed.

    6. If the buyer withdraws from the purchase contract, the seller will return to the buyer the funds he received from him on the basis of the purchase contract, no later than 14 days after withdrawal from the purchase contract by the buyer, in the same way as received from the buyer. The seller will return the received funds to the buyer in another way only if the buyer agrees and if he does not incur additional costs.

    7. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that he sent the goods to the seller.

    8. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed, the Seller shall be entitled to compensation for the damage caused to the Buyer. The seller is entitled to unilaterally set off the right to compensation for the damage against the buyer's right to a refund of the purchase price and the cost of delivery of the goods.

    9. When sending, the buyer is obliged to pack the goods in a suitable package so that it is not damaged or destroyed. The purchase price and delivery costs cannot be refunded for goods substantially damaged or destroyed during transport as a result of the use of unsuitable packaging.

    10. The costs associated with the return of goods to the seller in the event of withdrawal from the purchase contract by the buyer shall be borne by the buyer, even if the goods cannot be returned by ordinary mail. The seller is entitled to set off his actual costs associated with the return of goods against the purchase price and the cost of delivery of goods to be returned to the buyer.

    11. Until the goods are taken over by the buyer, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer non-cash to the account communicated to him for this purpose by the buyer or the account from which the funds were transferred to pay the purchase price (if the buyer does not notify the seller within 5 days of withdrawal). 

    12. If a gift is provided together with the goods, the relevant gift contract is concluded with the untying condition that if any party withdraws from the purchase contract, the gift contract becomes invalid and the buyer is obliged to return the gift together with the goods.

    13. In the event that the goods for objective reasons (the goods are sold out, the goods are no longer produced, the production or import of goods by the manufacturer, importer or supplier has been interrupted, its price or delivery costs have increased significantly) cannot be delivered under the original conditions, or performance becomes objectively impossible, or if the buyer has not settled all obligations to the seller due on the date of issue of the order, the seller has the right to withdraw from the purchase agreement. He will immediately inform the buyer about the withdrawal from the purchase contract. If the buyer has already paid the purchase price in full or in part, the amount received will be returned non-cash to the account communicated for this purpose by the buyer or the account from which the funds were transferred to pay the purchase price (if the buyer does not notify the seller within 5 days of withdrawal) , no later than 14 days after withdrawal from the purchase agreement.


       

  19. RIGHTS FROM DEFECTIVE PERFORMANCE AND COMPLAINTS PROCEDURE

    1. The buyer's rights from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2112 and Sections 2158 to 2174 of the Civil Code and Act No. 634/1992 Coll., On Consumer Protection, as amended).

    2. The seller responds to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
      - the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, have the characteristics described or expected by the seller or producer in view of the nature of the goods and the advertising made by them;
      - the goods are fit for the purpose for which they are intended by the seller or for which goods of this kind are normally used;
      - the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model;
      - the goods are in the appropriate quantity, measure or weight; and
      - the goods comply with the requirements of legal regulations.

    3. If the defect becomes apparent within 6 months of receipt, it is considered that the goods were defective at the time of receipt. The buyer is entitled to exercise his rights from defects that occur in the goods within 24 months of receipt. These provisions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear caused by its normal use, to used goods for a defect corresponding to the degree of use or wear the goods had when taken over by the buyer, or if due to the nature of the goods.

    4. In the event of a defect that can be removed, the buyer has the right to request repair of the goods, exchange for new goods or a reasonable discount on the purchase price. In the event of a defect that cannot be removed and which prevents the goods from being properly used as defect-free goods, the buyer has the right to exchange the goods, a reasonable discount on the purchase price or the right to withdraw from the purchase contract. The buyer does not have the rights from the defective performance if the buyer knew about the defect before taking over the item, or if he caused the defect himself. The buyer has no right to withdraw from the purchase contract or demand delivery of a new item if he cannot return the item in the condition in which he received it, except in cases stipulated by law. If the consumer does not withdraw from the purchase contract or does not exercise the right to deliver a new item without defects, to replace its part or to repair the item, he may request a reasonable discount on the purchase price. The buyer is entitled to a reasonable discount even if the seller cannot deliver a new item without defects, replace its part or repair the item, as well as if the seller does not arrange a remedy within a reasonable time or if arranging a remedy would cause the buyer considerable difficulties.

    5. The buyer exercises the rights arising from defective performance with the seller without undue delay from the discovery of the defect at the contact address, at any of the seller's premises or at the seller's registered office. The moment of claim is considered to be the moment when the seller received the claimed goods from the buyer. The seller is obliged to issue a written confirmation to the buyer when the buyer exercised the right, what is the content of the complaint and what method of handling the buyer requires, confirmation of the date and method of handling the complaint, including confirmation of repair and duration, or written justification . 

    6. The seller handles the received complaints without undue delay, no later than 30 days from the date of the complaint, unless the buyer and the seller agree on another deadline. The expiration of this period in vain is considered a material breach of contract and the buyer has the right to withdraw from the purchase contract. The day on which the goods were delivered to the contact address, establishment or registered office of the seller is considered to be the day on which the complaint was lodged. 

    7. The buyer is obliged to present the claimed goods to the seller in a condition corresponding to legal regulations for the protection of public health and other legal regulations, in particular he is obliged to present the goods clean and dry.

    8. Claims from the rights of defective performance do not apply to goods for which the complaint was made after the expiration of the specified period, as well as to the wear and tear of the goods caused by its use. Claims from defective performance rights do not apply to defects caused by improper use, non-compliance with the instructions, improper maintenance or improper storage. For used goods, the seller is not liable for defects corresponding to the degree of previous use or wear; in the case of items sold at a lower price, the seller is not liable for the defect for which the lower price was agreed; instead of the right to exchange, the buyer is entitled to a reasonable discount in cases under this sentence. Slight variations in the quality, size, design and color of the goods are permissible for handcrafted and crafted products and are not considered a claimable defect.

    9. The buyer makes a complaint as follows:
      - The buyer informs the seller about the complaint by phone, e-mail or in writing.
      - The buyer will deliver the claimed goods to the contact address, to any establishment or registered office of the seller, other than cash on delivery, which the seller does not accept. When sending, the buyer is obliged to pack the goods in a suitable package so that it is not damaged or destroyed. The goods must be accompanied by proof of purchase or invoice, if issued, or other document proving the purchase of goods, together with a description of the defect and a proposal for how to resolve the complaint.

    10. In the case of a justified complaint, the buyer has the right to reimbursement of purposefully incurred costs incurred in connection with the complaint. The buyer can exercise these rights from the seller within 1 month after the expiration of the period for exercising the rights from defective performance.

    11. The seller has the opportunity to refuse to exercise the rights arising from defective performance of the consumer who complains about the goods in a state contrary to legal regulations for the protection of public health or other legal regulations.


       

  20. PROTECTION OF PERSONAL DATA

    1. The protection of personal data of a buyer who is a natural person is provided by Act No. 110/2019 Coll., On the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council, General Regulation on Personal Data Protection ( hereinafter referred to as "GDPR").

    2. The Buyer acknowledges the processing of the Buyer's personal data to the extent of name and surname, residential address or delivery and invoicing address, if different from the residential address, identification number and tax identification number, e-mail address and telephone number, or other personal data that shall state in the order. Personal data will be processed for the purposes of exercising the rights and obligations under the purchase agreement and for the purposes of sending information and commercial communications to the buyer relating to similar goods or services provided under the purchase agreement.

    3. The administrator of personal data is the seller. The legal basis for the processing of personal data is Article 6 (1) (a). b) GDPR, performance of the contract, and letter f) GDPR, legitimate interest.

    4. The seller may authorize a third party to process the buyer's personal data as a processor. The seller passes the buyer's personal data to another administrator, external carrier and persons involved in the delivery of goods to the buyer, to whom the buyer's personal data is passed to the minimum extent necessary for the delivery of goods.

    5. Personal data will be processed for the time necessary to fulfill the purchase contract and the rights and obligations arising from it. Should personal data be needed for the purposes of exercising or protecting the rights of the buyer or seller in disputes, court or administrative proceedings, the buyer's personal data will be retained for the duration of the dispute, solely for the purpose of protecting the rights in such a dispute.

    6. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner. The buyer's personal data is fully secured against misuse.

    7. The Buyer has the right to request access to the Buyer's personal data and information referred to in Article 15 of the GDPR, the right to rectify or delete or restrict processing and the right to transfer data to another controller under the conditions and restrictions set out in Article 20 of the GDPR. The buyer has the right to object to the processing of his personal data. If the buyer requests information about the processing of his personal data, the seller is obliged to provide this information.

    8. Should the buyer consider that the seller or processor is processing his personal data which is contrary to the protection of the buyer's privacy and personal life or contrary to the law or the GDPR, in particular if the personal data are inaccurate with regard to the purpose of their processing, the buyer may ask the seller or processor for an explanation or require the seller or processor to remedy the situation. In the event that the buyer is dissatisfied with the processing of the buyer's personal data, he may file a complaint to the seller or the supervisory authority, which is the Office for Personal Data Protection in the Czech Republic, with its registered office at Lt. Col. Sochora 27, 170 00 Prague 7,  www.uoou.cz.

    9. The buyer is not obliged to provide personal data, the provision of personal data is voluntary. However, the buyer acknowledges that without the provision of personal data, the purchase contract cannot be actually performed and the goods delivered.

    10. The buyer acknowledges that he is obliged to state his personal data correctly, accurately and truthfully and is obliged to inform the seller without undue delay of any change in his personal data.

    11. The Buyer acknowledges that his satisfaction with the purchase may be ascertained by means of e-mail questionnaires if he does not refuse to send them in accordance with Section 7, Paragraph 3 of Act No. 480/2004 Coll., On Certain Information Society Services, as amended. within the program:
      - Verified by customers: The processing of personal data for the purpose of sending questionnaires within the program Verified by customers is carried out on the basis of the legitimate interest of the seller, which consists in determining the satisfaction of the buyer with the purchase. The processor, which is the operator of the Heureka.cz portal, is used for sending questionnaires, evaluating feedback and analyzes of market position; information on the purchased goods and the buyer's e-mail address may be provided for this purpose. The buyer can object to the sending of e-mail questionnaires within the Verified Customer program at any time by rejecting other questionnaires using the link in the e-mail with the questionnaire. In case of the buyer's objection, the questionnaire will no longer be sent.
      - Zbozi.cz: The processing of personal data for the purpose of sending questionnaires within the Zbozi.cz program is carried out on the basis of the legitimate interest of the seller, which consists in determining the buyer's satisfaction with the purchase and the goods. A processor, Seznam.cz, as, is used to send questionnaires, evaluate feedback and analyze market position; information on the purchased goods and the buyer's e-mail address may be provided for this purpose. The buyer may at any time object to the sending of e-mail questionnaires within the Zbozi.cz program by rejecting other questionnaires using the link in the e-mail with the questionnaire. In case of the buyer's objection, the questionnaire will no longer be sent.

    12. In addition to the above, the Buyer acknowledges that the Seller may process cookies for the purpose of ensuring the basic functions of the operation of the online store, based on the legitimate interest of the Seller. The Seller is entitled to process any other cookies beyond the legitimate interest of the Seller, provided that the Buyer gives free, specific, informed and unambiguous consent to their processing.

    13. The store's web interface uses Google Analytics and Google Adwords, provided by Google Inc. ("Google"). Google Analytics will use cookies if the buyer or user agrees to their processing. Cookies are text files stored on the computer of the buyer and users of the store's web interface, enabling analysis of the buyer's and the user's use of the store's web interface. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States of America. Google will use this information for the purpose of evaluating your use of the Store's web interface and reporting activity to the Seller and for the use of the Internet in general. Google may also provide this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate the IP address of the purchaser and users with any other data at its disposal.

    14. The store's web interface uses the Facebook Pixel service provided by Facebook Inc. (hereinafter "Facebook"). The cookies collected are processed by Facebook in accordance with the privacy policies available at  https://facebook.com/about/privacy .  


       

  21. DELIVERY

    1. Unless otherwise agreed, all correspondence related to the purchase agreement must be delivered to the other party in writing by e-mail. 

    2. Correspondence is delivered to the buyer to the e-mail address specified in the order. Correspondence is delivered to the seller's contact e-mail.


       

  22. EXTRAORDINARY DISPUTE RESOLUTION

    1. The seller is entitled to sell goods on the basis of a trade license and the seller's activities are not subject to any other permit. The trade license control is performed by the relevant trade licensing office within its competence. Compliance with consumer protection regulations is also monitored by the Czech Trade Inspection Authority (http://www.coi.cz/) and consumer protection rights are also defended by their interest groups and other entities for their protection. Supervision over personal data protection is performed by the Office for Personal Data Protection ( http://www.uoou.cz/ ).

    2. The out-of-court settlement of consumer complaints is provided by the seller via his contact e-mail, or the buyer can contact interest groups and other entities operating in the field of consumer rights protection. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code, nor does it voluntarily comply with any such.

    3. In the event that a consumer dispute arises between the seller and the consumer under the purchase agreement, which cannot be resolved by mutual agreement, the consumer may file a proposal for out-of-court settlement of such a dispute to a designated out-of-court settlement of consumer disputes, which is: Czech Trade Inspection Authority ADR department, Štěpánská 15, 120 00 Prague 2,  adr@coi.cz , web: www.adr.coi.cz. 

    4. The consumer can also use the online dispute resolution platform at the internet address  http://ec.europa.eu/consumers/odr/ . The contact point for resolving consumer disputes online is the European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2,  http://www.evropskyspotrebitel.cz .


       

  23. FINAL PROVISIONS

    1. The relationship between the seller and the buyer is governed by the law of the Czech Republic, even if the relationship established by the purchase agreement contains an international element. This does not affect the consumer's legal rights.

    2. In matters not regulated by the purchase contract (including the order and its acceptance) and the business conditions (or possibly communication between the parties), the legal relationship is governed by the conditions specified in the web interface of the store. Information about the individual technical steps leading to the conclusion of the purchase contract can be seen from the web interface of the store

    3. The seller is not responsible for errors caused by third party interventions in the web interface of the store or as a result of its use contrary to its purpose. When using the web interface of the store, the user and the buyer must not use mechanisms, software, scripts or other procedures that could adversely affect its operation, ie primarily disrupt the system or unduly burden the system, must not perform any activity that could or allow third parties to tamper with or misuse the software or other components that make up the store's web interface and to use the store's web interface or any part or software in a manner that is contrary to its purpose or purpose. Errors that occur during data entry before placing the order or during its submission and processing will be detected and corrected on the basis of e-mail or telephone communication.

    4. The content of the seller's website, all materials on them (texts, photographs, images, logos, etc.) and materials in related print media (promotional leaflets, advertisements, etc.), including the web interface of the store and these terms and conditions, is protected by copyright. the rights of the seller and may be protected by other rights of others. The content may not be altered, copied or otherwise used by a third party without the written consent of the seller. Names and designations of products, goods, services, companies and corporations may be registered trademarks of their respective owners.

    5. If any provision of the Terms and Conditions is or becomes invalid or ineffective or inapplicable, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness or inapplicability of one provision shall not affect the validity of the other provisions. Changes and additions to the purchase agreement or business conditions require a written form.

    6. The purchase contract, including the business conditions, is stored and archived by the seller in electronic form and is not accessible to third parties. The seller will provide the purchase contract, including business conditions, to the buyer on request in text form (in electronic form by sending an e-mail).

    7. The buyer assumes the risk of a change of circumstances (in the sense of the provisions of § 1765 paragraph 2 of the Civil Code).

    8. The wording of the terms and conditions may be changed or supplemented by the seller. The rights and obligations of the parties are always governed by the wording of the terms and conditions under which they arose.

    9. Before using the purchased goods, the buyer is advised to read the safety conditions for handling the products that are part of the product packaging and observe these conditions when using the product. The seller is not liable for damage to health or material damage that may be caused by non-compliance with the above instructions by the buyer.

    10. These business conditions are effective from 1 January 2022.

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